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Totally Secure Shopping, Payment and Delivery

Our shopping platform has achieved the highest possible industry standard, independently reviewed security audit to achieve Tier 1 PCI Compliance. We are also independently accredited by the industry body for Interactive Selling Online - the Interactive Media and Retail Group (IMRG.org). We have achieved BOTH ISIS (Internet Shopping is Safe) and IDIS (Internet Delivery is Safe) Accreditations from this body. You can only fully trust online shops from computer to delivery, that have correctly achieved both these accreditations. Click here for our ISIS and IDISaccreditation certificates.

Cloggs.co.uk uses the industry standard secure server software (Secure Socket Layer - 128 bit SSL Global Server Certificate) in association with DataCash and Verisign. Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet(excluding the newsletter signup banner on our home page). All personal information will then be stored on our isolated network, protecting it from any misuse or compromise. Please feel free to click on the Verisign Logo for verification.

Cloggs never takes payment for ordered goods until those goods are actually shipped or without the express prior consent of the customer.

Browser Warnings

Our website is designed to incorporate some sophisticated navigation and internet browsing technology which gives our customers the highest levels of functionality and buying options. In order to do this, it is necessary to use particular internet software languages like Java Script, and therefore if you have disabled certain browser features like Java Script, you will not be able to complete the checkout part of our website. Similarly, if you have activated the very highest levels of security on your browser, this sometimes disables Java Script automatically and inserts warning or dialogue boxes on https or secure web pages. All our information transfer, storage and use is 100% secure and verified by Verisign as per the seal above.

If you want to complete your purchase on Cloggs.co.uk, click here to learn how to activate the Java Script settings in your browser. You can always reset them on completion of your transaction. Alternatively, you could place a telephone order with us without having to change your settings, please call one of the Customer Services team on Free Phone 0800 0193300, or on +44 121 237 5510 for international or Southern Ireland Customers. The phone lines are open from 10am to 5pm Monday to Saturday, and 10.30am to 5pm Sunday (except for UK bank holidays). For full details on how to adjust your browser settings to complete your purchase on Cloggs.co.uk, please click here.

Guarantee

Our shopping guarantee protects you while you shop on our site - you need not worry about your credit card security. If you have any concerns please call one of the Customer Services team on Free Phone 0800 0193300, or on +44 121 237 5510 for international or Southern Ireland Customers. The phone lines are open from 10am to 5pm Monday to Saturday, and 10.30am to 5pm Sunday (except for UK bank holidays).

All goods offered by the company will meet the obligations under consumer protection laws including:

The Sale of Goods Act 1979
The Supply of Goods & Services Act 1982
The consumer Credit Act 1974
The Trade Descriptions Act 1968
The Unfair Contract Terms Act 1977 and the 1999 Regulations
The Consumer Protection Act 1977
The Data Protection Act 1998
The Consumer Protection ( Distance Selling ) Regulations 2000. 

Designated Customer Service

Cloggs are focussed on minimising fraudulent transactions over the net. As a further precaution, we have a designated customer service team that will contact you for voice recognition and authorisation if our security matches are not met or if we suspect any improper use.

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